Keeping us all safe in Covid-19 times (Updated 11/07/20)

We are committed to ensuring that we are doing everything we can to reduce the spread of Covid-19. This means that we have changed some of the ways in which we work to include government recommendations , NHS information and professional guidelines.

So, what's changed?

~ For the time being sessions are restricted to 60 minutes

~ To reduce time spent talking face to face we will conduct your consultation either online or on the phone prior to your appointment

~ Clients are to wear a face covering in the therapy room whilst government deem it mandatory. Clients who arrive without one will need to purchase one from us at a small amount.

~ We are seeing fewer clients per day and adopting an hourly cleaning programme (price changes will reflect this)

~ We cannot yet massage your face

~ We will be wearing a clear visor. Other PPE we may use include gloves, face cover and apron. 

~ It may become mandatory for you to wear a mask, please refer to government guidance.

~ We will require you to sign a declaration form to state if you, someone in your household/bubble currently have symptoms of or are in recovery from Covid-19

~ Please bring your own water and do not arrive before your appointment time

~ Upon arrival please remove your shoes and store in the shoe rack in the bathroom and wash your hands.

~ Please check your temperature the morning of your appointment. If you decide it is unusually high please do not come in.

Who can we treat?

There are some members of the pubic that we cannot see yet. These people are considered clinically extremely vulnerable by government definition and will have received an official letter confirming them as such.

We are however, able to see those who fall into the moderate risk category providing there is no health reason for you not to receive massage and that you understand you are giving us 'informed consent' by booking in. You may be asked to sign agreement to this.

Pregnancy - We have used NHS advice, linked below, for evaluating that pregnancy massage can go ahead unless the pregnancy is deemed high risk, midwife feels massage is not appropriate or there is a heart condition present. 

Please check the NHS list of contraindicated conditions prior to booking.

NHS - Who's at high or moderate risk

Above all, our therapy room will remain the cosy, calm sanctuary that you know and love. Our therapists are ready to welcome you back for rest and remedy away from the world. We can't wait to see you!

Warmest wishes, 

Emma, Nicola and Tania

Covid-19 Policy



This policy outlines some of the key measures I have taken to reduce the risk of spreading coronavirus (COVID-19). Please note the content may be subject to change.

Adhering to guidelines

Throughout the pandemic, I will be following guidelines issued by the government, NHS, other relevant authorities and my professional association, the Federation of Holistic Therapists, regarding safe and hygienic practice and the use of any personal protective equipment (PPE).

COVID-19 Risk Assessment

I have carried out a full risk assessment, in line with guidance from the Health and Safety Executive (HSE), in order to:

  • identify what work activity or situations might cause transmission of the virus;

  • think about who could be at risk;

  • decide how likely it is that someone could be exposed; and to

  • act to remove the activity or situation, or if this isn’t possible, control the risk.

Health screening

Prior to seeing any of my clients, I will be:

  • monitoring my own health and deferring treatments if I have COVID-19 or symptoms of COVID-19.

  • contacting my clients 24 hours in advance and deferring any treatments if: they have COVID-19 or symptoms of COVID-19; are clinically extremely vulnerable and shielding; anyone in their household has COVID-19 or symptoms of COVID-19; they have been in close contact with someone who has symptoms of COVID-19 in the past 14 days; they have been contacted by the NHS Test and Trace Service and told to self isolate.

  • asking my clients to call and cancel and defer treatment on the morning of their appointment if they have a temperature or other symptoms of COVID-19.

Enhanced cleaning and hygiene measures

I have introduced enhanced cleaning and hygiene measures between clients, which includes washing and disinfecting any non-porous surfaces and therapy equipment, such as chairs and couches, and replacing any non-porous or single-use items, such as towels and couch roll. Strict personal hygiene measures will also be adhered to, including regular handwashing/ sanitising.

Adapting or restricting treatments

It may be necessary for me to adapt or restrict certain treatments, in order to reduce the risk of spreading COVID-19 and/or protect my clients’ health and safety. Any clients likely to be impacted will be advised as soon as possible.

Maintaining social distancing

Please note that while many treatments involve close contact, I will be observing social distancing measures wherever possible. This might include, for example, maintaining an appropriate distance during the consultation process, and when arriving and leaving for an appointment.

Cancellations policy

If a treatment is cancelled or deferred at short notice because my client has COVID-19 or has symptoms of COVID-19, any standard cancellation fees will be waivered. The client will be asked to kindly confirm in writing that their appointment has been cancelled or deferred because they have COVID-19 or symptoms of COVID-19.

For more information…

I am happy to be contacted to discuss any aspect of your treatment during this time. Please contact me at:
Name: E Kenny
Date:   28/06/2020

© 2020 Emma Kenny Massage Therapies

19 The Courtyard, Sturton street, Cambridge, CB12SN

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